Refund policy

Return & Refund Policy

Last Updated: July 2026

At Dragon Detailors, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The product must be unused, unopened, and in its original condition.
  • The product must be returned in its original packaging with all accessories, manuals, and invoices (if applicable).
  • A valid proof of purchase or order confirmation is required.

To initiate a return, please contact us at:

Email: dragon.detailors@gmail.com

Return Address:

Dragon Detailors
Shree Shyam Enterprises
Mahendergarh Road
Rewari, Haryana – 123401
India

Please note: Returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • Missing items

Please contact us within 48 hours of delivery at dragon.detailors@gmail.com with:

  • Your order number
  • Photos of the product
  • Photos of the shipping package

After verification, we will arrange a replacement or refund where applicable.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened or used car care chemicals
  • Ceramic coating products after opening
  • Waxes, sealants, compounds, and polishes that have been opened or used
  • Customized or special-order products
  • Gift cards
  • Clearance or sale items
  • Products damaged due to improper use or incorrect application

If you're unsure whether your product is eligible for return, please contact our support team before initiating a return.

Exchanges

We currently offer exchanges only for:

  • Damaged products
  • Manufacturing defects
  • Incorrect products shipped by us

For all other cases, customers may return an eligible product (subject to approval) and place a new order separately.

Refunds

Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds are typically completed within 5–10 business days.
  • Processing time may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our mistake (wrong or damaged product).

If you haven't received your refund within 15 business days after approval, please contact us at dragon.detailors@gmail.com.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, customers may request a return if the product meets our return eligibility criteria.

Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Dragon Detailors

📧 Email: dragon.detailors@gmail.com

📞 Phone: +91 7056104800

🌐 Website: https://dragondetailors.com